Return and Refund Policy

At Scentiment, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we are here to help.

General Policy

1. We accept return/exchange requests for products within 14 days of delivery.

2. Products must have at least 90% of the product remaining and be returned with all original packaging (box, pouch, etc.).

3. Discovery Boxes are non-refundable, as they are designed for testing purposes.

4. Customers are responsible for return shipping costs unless the issue is due to damage, leakage, or an incorrect product sent.

How to Initiate a Return or Exchange

1. Contact us via WhatsApp at +92-315-336-1111 within the specified return period.

2. Our team will guide you through the return or exchange process.

Processing Time

• Refund or exchange requests will be processed within 3-5 working days after the returned product is inspected.

• Refunds will be issued via the original payment method or an agreed alternative.

Additional Notes

1. Products returned without their original box, pouch, or other packaging materials will not be accepted.

2. We reserve the right to decline a return or exchange if the product shows significant use or damage caused by the customer.

For further questions or assistance, feel free to reach out via WhatsApp at +92-315-336-1111.